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CLICK HERE to download our latest contact list of numbers and emails. |
The ability to turn work around at speed has been aided by the introduction of Creo's InSite software, branded by White Horse as 4Print. CSR's use 4Print to communicate directly with the client - receiving artwork, flight checking jobs to ensure that they will print correctly, and sending and receiving proofs. Software and training on 4Print is provided free of charge for WHP customers. Please contact us: Steve Greener - sg@whpnewbury.com Jason Cleary - j.cleary@whpnewbury.com Jo Tucker - j.tucker@whpnewbury.com Heidi Studart - h.studart@whpnewbury.com Liam Redmond - l.redmond@whpnewbury.com Rob Allen - r.allen@whpnewbury.com |
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Customer service is seen as the key factor in the company's success. Customer Service Representative's (CSR's), as opposed to sales personnel, provide the client interface, and the CSR team is empowered to ensure that jobs are produced to the right standard and at the right time. The CSR provides the in-house voice of the client. As a business WHP handles 400 to 500 jobs per month, and each one is monitored by one CSR to ensure that it correctly produced and is delivered when and where the customer wants it. 